Thank you for choosing Kona's Chips
Made in America with Love!

 Our product is produced, processed and  packed in the USA with special love and concern for your pet.
We are particularly heartfelt about
  the thousands of dogs who have suffered from eating foreign pet products.

 

 

 

   Great Products and Service......
   Quality Control like no other.
   Many dog have been asking who checks    their packages before leaving the    warehouse.
   Now the secret is out .........

Quality Control

 


 


 


FREQUENTLY ASKED QUESTIONS:

 

Do you have Samples my dog could try?

What is the source of the chicken for Kona’s Chips?

I am concerned that the chicken jerky brand I am feeding my dog is made in China. How can I find out?

How can I raise awareness among pet owners about this problem?

Are Kona’s Chips safe for puppies?

Are Kona’s Chips healthy for older dogs?

Is Kona’s Chips sold in pet stores?

How is Kona’s Chips shipped to the customer?

How soon should I expect my Kona’s Chips order to ship?

How should I store Kona’s Chips?

I have a specific question about Kona’s Chips, how can I get an answer?

Are Kona's Chips Irradiated?

Kona's Chips Privacy Statement

I want the Post Office to leave the package on my porch

How can I track my package?

Why it is to my benefit to use our online shopping cart

 

 

 

 

Do you have Samples my dog could try?
Yes, our Samples are located here.

 

What is the source of the chicken for Kona’s Chips?
Our Chicken Jerkies are 100% USDA inspected and approved chicken breasts from California and Texas. Kona’s Chips chicken is the same chicken that you would buy for your family at the grocery store. Our Turkey and Beef are also 100% USDA inspected and approved from California.

 

I am concerned that the chicken jerky brand I am feeding my dog is made in China. How can I find out?
Most of the major chicken jerky brands being sold in major pet retail locations use chicken that comes from China, even though they are processed and packaged in America. You can check your product by scouring the label (usually on the back) for three words in very small print, “Made in China” or "Product of China".

There are some packages now displaying "Made in USA" on the front of package, often have "Product of China" on back of the package.

 

How can I raise awareness among pet owners about this problem?
Kona’s Chips mission is to raise awareness about the dangers of chicken jerky pet treats produced from foreign sources. Of course, pet owners would not knowingly feed their dogs harmful treats. There are many stories of dogs who have become ill or died and only later did their owners make the connection to tainted products. Our puppy Kona was a victim too, and thus Kona’s Chips were born. Please help us to raise awareness by mentioning this to all pet owners you know, regardless if you mention Kona’s Chips or not, it is important to get the word out so that helpless, innocent dogs don’t suffer needlessly. Particularly, elderly pet owners or those who do not use the internet should be advised.

 

Are Kona’s Chips safe for puppies?
Kona’s Chips are ideal for puppy treats for all puppies who are on solid foods. The chips can be broken into smaller sizes as needed.

 

Are Kona’s Chips healthy for older dogs?
Kona’s Chips are healthy treats for the senior dog who may be on a restricted diet. The chicken is hand-trimmed of fat.

 

Is Kona’s Chips sold in pet stores?
Yes, Kona’s Chips is currently being made available to retail pet stores, please see the store locations:
Store Locations
Ask your pet store to contact Kona's Chips about carrying our product.

 

How is Kona’s Chips shipped to the customer?
Kona’s Chips are shipped in sturdy boxes to our customers via Priority Mail and larger packages via FedEx.

 

How soon should I expect my Kona’s Chips order to ship?
Your order will be shipped within 2-3 working days, most often they are shipped the next working day. The product should arrive within 2-5 days of shipping depending on your location. You will receive an email when it is shipped that contains a tracking number for easy location of your package.

 

How should I store Kona’s Chips?
Upon arrival, Kona’s Chips are ready to be eaten and enjoyed by your pet. All of our products have 1 to 2 years shelf life in the unopened bag and are protected in transit even in extreme temperatures like Arizona, Texas and Florida. We have been shipping our products across the nation since 2007.

Our products do not require refrigeration. Please do not refrigerate, freeze or leave in the open sunlight. That does create condensation in the bag. Just place on the counter at room temperature.

As Kona’s Chips are a natural jerky product, they may continue to dry and show slight discoloration. Please reseal any ziplock bags to maintain freshness.

Please Note: As with any dog treat, please provide supervision and drinking water while your dog is eating Kona's Chips dog treats.

 

I have a specific question about Kona’s Chips, how can I get an answer?
Simply send us an email at: info@konaschips.com and we will respond to your inquiry within 1-2 business days.

 

Are Kona's Chips Irradiated?
No, Kona's Chips are never Irradiated. Please see more.....

 

Kona's Chips Privacy Statement
Your email address is never sold or shared in any way with anyone. Our automatic shipping software sends your shipping notification and tracking number to the email address you enter when your package is shipped.

 

I want the Post Office to leave the package on my porch
Most postal carriers have the descrection to leave the package on your porch or take it back to the post office. They will always re-deliver with a simple call to your local post office asking for a re-delivery and to leave it on your porch. Another way that has had 100% success is to write in all capital letters "LEAVE ON PORCH" in the special instructions on your order. We use an automatic label shipping software and it is automatically printed out on the shipping label for the carrier to see in big letters. Your dog will appreciate that.

 

How can I track my package?
When your package ships our shipping program automatically sends you an email to the email address that you entered when you placed your order. It will say "KONA'S CHIPS Tracking Information". At the bottom of the email you will find the "Tracking number". Simple copy and paste that number into Google and it will show you the exact status of your package.

Please note that sometimes the first time the email will go into your junk folder and will need to be marked as safe. Also it will takes a few hours after you first receive the email for the postal service and FedEx to scan the package into their tracking systems.

 

Why it is to my benefit to use our online shopping cart
Dear Kona’s Chips Customer,

We appreciate your business and are delighted you choose Kona’s Chips for your best friend!

The totally secure and safe shopping cart offered on our website is the primary method of entering orders for all customers. We know efficiency and quick turnaround of orders is your choice also. Your direct order entry will assure you of fast delivery and reduce potential errors and delays. Your management of purchases and credit card or PayPal, provides an optimum shopping experience on our secure website.

When you go to www.konaschips.com, you learn about new products and features. The shopping cart is easy to use. You do not have to set up a login and password.

Our business has grown, thanks to good customers like you, and Kona’s Chips customer service division is no longer able to provide personalized orders by phone, email, or fax.

Thank you for your understanding.

 

 

 




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