Do you have Samples my
dog could try?
our Samples are located here.
What is the source of the chicken for
Our Chicken Jerkies are 100% USDA inspected
and approved chicken breasts from California
and Texas. Kona’s Chips chicken
is the same chicken that you would buy
for your family at the grocery store.
Our Turkey and Beef are also 100% USDA
inspected and approved from California.
I am concerned that the chicken jerky
brand I am feeding my dog is made in China.
How can I find out?
Most of the major chicken jerky brands
being sold in major pet retail locations
use chicken that comes from China, even
though they are processed and packaged
in America. You can check your product
by scouring the label (usually on the
back) for three words in very small print,
“Made in China” or "Product
There are some
packages now displaying "Made in USA" on
the front of package, often have "Product
of China" on back of the package.
can I raise awareness among pet owners
about this problem?
Kona’s Chips mission is to raise
awareness about the dangers of chicken
jerky pet treats produced from foreign
sources. Of course, pet owners would not
knowingly feed their dogs harmful treats.
There are many stories of dogs who have
become ill or died and only later did
their owners make the connection to tainted
products. Our puppy Kona was a victim
too, and thus Kona’s Chips were
born. Please help us to raise awareness
by mentioning this to all pet owners you
know, regardless if you mention Kona’s
Chips or not, it is important to get the
word out so that helpless, innocent dogs
don’t suffer needlessly. Particularly,
elderly pet owners or those who do not
use the internet should be advised.
Kona’s Chips safe for puppies?
Kona’s Chips are ideal for puppy
treats for all puppies who are on solid
foods. The chips can be broken into smaller
sizes as needed.
Kona’s Chips healthy for older dogs?
Kona’s Chips are healthy treats
for the senior dog who may be on a restricted
diet. The chicken is hand-trimmed of fat.
Kona’s Chips sold in pet stores?
Yes, Kona’s Chips is currently being
made available to retail pet stores, please
see the store locations:
Ask your pet store to contact Kona's Chips
about carrying our product.
is Kona’s Chips shipped to the customer?
Kona’s Chips are shipped in sturdy
boxes to our customers via Priority Mail
and larger packages via FedEx.
How soon should I expect
my Kona’s Chips order to ship?
Your order will be shipped within 2-3
working days, most often they are shipped
the next working day. The product should
arrive within 2-5 days of shipping depending
on your location. You will receive an
email when it is shipped that contains
a tracking number for easy location of
How should I store Kona’s
Upon arrival, Kona’s Chips are ready
to be eaten and enjoyed by your pet. All
of our products have 1 to 2 years shelf
life in the unopened bag and are protected
in transit even in extreme temperatures
like Arizona, Texas and Florida. We have
been shipping our products across the
nation since 2007.
Our products do not require refrigeration.
Please do not refrigerate, freeze or leave
in the open sunlight. That does create
condensation in the bag. Just place on
the counter at room temperature.
Kona’s Chips are a natural jerky
product, they may continue to dry and
show slight discoloration. Please reseal
any ziplock bags to maintain freshness.
Note: As with any dog treat,
please provide supervision and drinking
water while your dog is eating Kona's
Chips dog treats.
have a specific question about Kona’s
Chips, how can I get an answer?
Simply send us an email at: email@example.com
and we will respond to your inquiry within
1-2 business days.
Shipping Address is Wrong
The shipping at our facility is very
automated. We never change your shipping
information or order information in any
way. Whatever you write in the "Shipping
Address" section is simply printed on your
shipping label automatically by our
shipping software. We never edit,
modify or enter it ourselves
Please be careful
that you enter it correctly. If you use
PayPal please check that your shipping
address in PayPal is correct. We email an
order confirmation immediately after you
place your order. Please check your
shipping address on your order
confirmation so the package can be
If it is incorrect
please notify use as soon as possible
firstname.lastname@example.org we will make every
effort to correct it. The sooner we know
the easier it is to correct.
Your dog will thank
Chips Privacy Statement
email address is never sold or shared
in any way with anyone. Our automatic
shipping software sends your shipping
notification and tracking number to the
email address you enter when your package
want the Post Office to leave the package
on my porch
postal carriers have the descrection to
leave the package on your porch or take
it back to the post office. They will
always re-deliver with a simple call to
your local post office asking for a re-delivery
and to leave it on your porch. Another
way that has had 100% success is to write
in all capital letters "LEAVE ON
PORCH" in the special instructions
on your order. We use an automatic label
shipping software and it is automatically
printed out on the shipping label for
the carrier to see in big letters. Your
dog will appreciate that.
can I track my package?
your package ships our shipping program
automatically sends you an email to the
email address that you entered when you
placed your order. It will say "KONA'S
CHIPS Tracking Information".
At the bottom of the email you will find
the "Tracking number". Simple
copy and paste that number into Google
and it will show you the exact status
of your package.
note that sometimes the first time the
email will go into your junk folder and
will need to be marked as safe. Also it
will takes a few hours after you first
receive the email for the postal service
and FedEx to scan the package into their
it is to my benefit to use our online
Dear Kona’s Chips Customer,
We appreciate your business and are delighted
you choose Kona’s Chips for your best
The totally secure and safe shopping
cart offered on our website is the primary
method of entering orders for all customers.
We know efficiency and quick turnaround
of orders is your choice also. Your direct
order entry will assure you of fast delivery
and reduce potential errors and delays.
Your management of purchases and credit
card or PayPal, provides an optimum shopping
experience on our secure website.
When you go to www.konaschips.com,
you learn about new products and features.
The shopping cart is easy to use. You
do not have to set up a login and password.
Our business has grown, thanks to good
customers like you, and Kona’s Chips customer
service division is no longer able to
provide personalized orders by phone,
email, or fax.
Thank you for your understanding.